Complaint
Please read the following before submitting a complaint:
- For the warranty to apply, all points in our warranty policy below must be met.
- We only accept complaints via the form here on the website.
- We do not accept direct billing to us as a complaint for compensation.
- Warranty on truck body incl. components and spare parts are valid for 12 months.
- If the complaint is not approved, the submitted parts will only be returned if this has been specifically stated in the complaint form. Otherwise, they are scrapped immediately.
Make a claim for compensation
If all conditions in our warranty policy are met, you are welcome to submit a claim for compensation.
At Zetterbergs, quality is one of the cornerstones of our business.
We take every claim seriously, as it helps us ensure that our products live up to the high standards we promise our customers.
If you believe you have a valid reason for a claim, please first make sure that all conditions in our warranty policy are met.
We handle claims in two main categories – delivery-related matters and warranty-related matters – and use different forms to make the process as smooth and efficient as possible.
For issues related to transport, delivery delays, or damage during delivery, please click here.
For issues related to defects, faults, or malfunctions covered by our warranty, please click here.
By using the correct form, we can process your case faster and get back to you with a solution as quickly as possible.
Submitted complaints are handled by the person in charge.
We will register it as soon as we have the opportunity and give you feedback on the current status of your complaint case.