Complaint

Please read the following before submitting a complaint:

For the warranty to apply, all points in our warranty policy below must be met.
We only accept complaints via the form here on the website.
We do not accept direct billing to us as a complaint for compensation.
Warranty on truck body incl. components and spare parts are valid for 12 months.
If the complaint is not approved, the submitted parts will only be returned if this has been specifically stated in the complaint form. Otherwise, they are scrapped immediately.

Make a claim for compensation

If all points in our warranty policy are met, please fill in the form and send it to us.

Fields marked with * are mandatory to fill in in order to submit the complaint.

Observe!
Right now it may take a little longer for us to process your complaint as we are carrying out a reorganization and have staff under training. Please bear with us. We will get back to you as soon as we can!

Contact details

Company

Customer number (if available)

Contact person

E-mail

Phone number

Delivery address

Order details

Zetterberg's order number

Truck owner

Your reference number

Delivery date

Damage date

Date of repair

Details of the complaint

Cause of complaint and remedy

Time required for repair/action

Replaced parts

Date of shipment of replaced parts

Further information

Attach file/files that clearly shows the reason for the complaint

Submitted complaints are handled by the person in charge.
We will register it as soon as we have the opportunity and give you feedback on the current status of your complaint case.