Version 1.0, 2026-01-22
Booking and Order
This agreement governs the booking of production capacity and the subsequent order between Zetterbergs Industri AB (“Zetterbergs”) and [Client] (“the Customer”). The agreement applies together with Zetterbergs’ applicable delivery terms (LFG21) and any special terms set out in this document. Digital signature is legally binding and equivalent to a handwritten signature.
1. Booking of production capacity
1.1 Zetterbergs confirms the agreed production capacity with the planned delivery week in a booking confirmation.
1.2 The booking confirmation must be signed by the Customer within 48 hours. Failure to sign entitles Zetterbergs to offer the capacity to another customer.
2. Documentation
2.1 Within five (5) working days from the signed booking, the Customer shall provide the following information:
- VO number of the chassis (applies regardless of whether the body is to be mounted on a chassis or not, excluding loose load carriers).
- Colour code (subframe + body).
- Any external material to be installed (complete specification, drawings, serial numbers, etc.).
2.2 Documentation shall be sent by email to planning@zetterbergs.se with the order number assigned by Zetterbergs stated in the subject line.
2.3 If documentation is not received in time, the production slot may be moved to the next available slot, without entitlement to compensation for any delay penalties applicable to the Customer under LFG21, clause 11, Buyer’s delay.
3. Drawing proposal
3.1 Once complete documentation has been received, Zetterbergs will respond within ten working days with an initial drawing proposal and build specification.
3.2 The Customer is entitled to one free round of changes, after which Zetterbergs will provide a revised drawing proposal and order specification. Additional changes will be charged at SEK 1,250 per hour.
3.3 If changes affect production time by more than 20 hours or the process exceeds 10 working days, a new delivery date will be established, which may affect the promised delivery week.
4. Order / Contract
4.1 When the Customer has approved the drawing, Zetterbergs will issue an order confirmation including the order specification with final price and delivery week, drawings, and the Customer’s purchase documentation (if applicable).
4.2 The Customer must sign the order confirmation within 48 hours in order to retain the booked production capacity. Failure to sign may result in the order being moved to the next available production slot.
4.3 In the event of cancellation at this stage, work already carried out for project management, design/preparation, and planning will be charged (SEK 1,250 per hour).
5. Production
5.1 Once the order confirmation has been signed, the order is locked. This means that no changes, additions, or interruptions can be made, regardless of scope.
6. Delivery
6.1 One week prior to the delivery week, Zetterbergs will contact the Customer to confirm the delivery date or transport details.
6.2 Delivery is carried out in accordance with LFG21.
6.3 Ownership of the product is transferred only once full payment has been received.
7. Intellectual property
7.1 Drawings, design documentation, and other technical documentation remain the property of Zetterbergs and may not be used by the Customer or any third party without written approval.
7.2 This applies even if the transaction is cancelled prior to delivery.
8. Force majeure
8.1 Zetterbergs shall not be liable for delays or non-delivery caused by circumstances beyond Zetterbergs’ control, such as supplier delays, strikes, natural disasters, war, or governmental measures.
8.2 In such circumstances, Zetterbergs reserves the right to postpone delivery or terminate the agreement without liability for damages.